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Business Analyst

Amsterdam, Netherlands | Remote

Job Type

Full Time


In this role, you’ll be the link between our customers and our technical teams thanks to efficient communications, spotless documentation, and continuous alignment between the different inputs and outputs of Hyfen's capabilities. 

You'll be responsible for meeting our customer requests with a "business case first" approach, help shape their needs in concrete products and features, translate those "business" needs into concise documentation for our development & operations teams, and finaly verifying that the work delivered will satisfy our customers. You will be expected to handle the financial aspects of new requests, helping to draft business cases by estimating benefits and savings of new projects, as well as coordinating with the different hyfen teams to estimate the implementation costs of development. 

Concretely, we’ll expect you to :

  • Be the primary point of contact with our customers for a product

  • Gather and document business requirements

  • Building business cases

  • Identifying issues, risks, and challenges of implementations

  • Creating product specifications

  • Coordinating between different (technical) teams

  • Acting as a quality control to ensure the satisfaction of our customers

We work flexibly, on average 2d/w at the office, without strict locations. We have our offices in Amsterdam, Brussels, and Heerlen.

Must Have Skills

You must be fluent in English (Dutch is a big plus), have an analytical mindset, and thrive at the interface between Business and IT. 

What we are looking for someone with:  

  • a proven track record in a business or functional analysis role

  • excellent communication skills

  • a good understanding of the software development lifecycle

  • an independant mindest

  • a customer first approach to work  

  • Familiarity with Agile and Scrum


  • Office Suite

  • Atlassian (Jira, Confluence, OpsGenie)

  • Freshdesk 

  • Postman

The Cherry on top

You’d really stand out if you have experience within the Financial Services industry, working with digital applications in the Insurance or Banking sectors. 


We are looking for someone dynamic, a team player at heart, eager to learn, and ready to jump on new topics while taking ownership in delivery.


Thanks for submitting!

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